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Shipping and Returns Policy

Shipping Information
All product will be shipped within 24 to 48 hours from time of payment, unless otherwise stated.  All products will be shipped via UPS or USPS.  HID Palace will email customers with tracking number on the day of the shipment.  We don't ship on Weekend or Holidays, If you get your package a day or two late, we will not refunds shipping charges.

Refund Information
All product are eligible for Refund/Exchange within 14 days of receiving package. If your product becomes defective within the first thirty days of the invoice date, you may return it for an exchange only. All non-defective refund are subject to a 30% of restocking fee. Before returning any item, you must contact our returns department from within thirty days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA number is only good for 10 days from the day of issue.  All items must be in "as-new" condition, in original packaging with manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 30% of restocking fee, and must be completed within thirty days of the invoice date. For all light products, please test product for factory defects prior to installation. Once an attempt of installation has been made, all light products are not exchangeable unless the item become defective. HID Palace will not be liable if you order the wrong product. We provide technical specification information so that you can make an educated buying decision. Shipping costs are not refundable. We will issue a exchange item for the product when your exchange meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.

Payment Information
We accept Visa, MasterCard, Discover, American Express, PayPal and Cashier Check/Money Order.  After we have received the payment, we will undergo a fraud check to ensure validity of the credit card, which may take up to 48 hours to complete.  Once the process is complete, we will ship out the items (exception of weekend and holidays). We will send the package using the shipping method you choose.

Warranty Information

Warranty coverage on bulbs
Bulbs are warranted for a period of one (1) year from the date of the purchase. Warranty does not cover breakage due to improper installation, shipping or handling.

Warranty coverage on ballast
Ballasts and igniters are covered by the warranty for a period of one(1) year from the purchase date.

Exclusions
Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact. Any modification to the system or operating on a vehicle with a damaged headlight housing, will void the warranty. HID Palace will not be responsible for damages to automobiles resulting from the use, misuse, or inability to use a HID Palace product.

Repair or Replacement
If a product is suspected of being defective, please contact us as soon as possible to try to resolve any problems before they escalade. The returned product will be inspected by the HID Palace. If the product is found to be defective and covered by this Warranty, it will be repaired or replaced by HID Palace. Any charges accrued for removal, installation, or reinstallation will not be covered by this warranty.

Packaging & Invoice
In order for your warranty to be valid, you need to save the original packaging of the HID Kit/Bulb packaging along with your invoice stating the date of purchase.  If you don't have a copy of the printed invoice or copy of the email invoice, we will honor the warranty if we have your order on file.  If you only have the invoice and not the packaging, your warranty will be determine by our inspection department. Please keep your packaging since it is required for warranty exchange.

All claims will be thoroughly considered and you will be contacted promptly with a resolution.

Please contact us at warranty@hidpalace.com for more details on returning