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and Returns Policy
product will be shipped within 24 to 48 hours from time of payment, unless
otherwise stated. All products will be shipped via UPS or USPS. HID
Palace will email customers with tracking number on the day of the shipment.
We don't ship on Weekend or
Holidays, If you get your package a day or two late, we will not refunds
product are eligible for
Refund/Exchange within 14
days of receiving package.
If your product
becomes defective within the first thirty days of the invoice date, you may
return it for an exchange only. All non-defective refund are subject to a 30% of
restocking fee. Before returning any item, you must contact our returns
department from within thirty days of your invoice and we will provide you with
return instructions and a RMA (Return Merchandise Authorization) number, the RMA
number is only good for 10 days from the day of issue. All items must be
in "as-new" condition, in original packaging with manuals and accessories. Any
discrepancies could result in a delay or partial forfeiture of your credit. All
non-defective returns for credit or exchange are subject to a 30% of restocking
fee, and must be completed within thirty days of the invoice date. For all light
products, please test product for factory defects prior to installation. Once an
attempt of installation has been made, all light products are not exchangeable
unless the item become defective. HID Palace will not be liable if you order the
wrong product. We provide technical specification information so that you can
make an educated buying decision.
Shipping costs are not refundable. We will
issue a exchange item for the product when your exchange meets these guidelines.
The cost of shipping will be credited only in those instances where the return
is a result of our error.
We accept Visa,
MasterCard, Discover, American Express, PayPal and Cashier Check/Money Order.
After we have received the payment, we will undergo a fraud check to ensure
validity of the credit card, which may take up to 48 hours to complete. Once
the process is complete, we will ship out the items (exception of weekend and
holidays). We will send the package using the shipping method you choose.
Warranty coverage on bulbs
Bulbs are warranted for a period of one (1)
year from the date of the purchase. Warranty does not cover breakage due to
improper installation, shipping or handling.
Warranty coverage on ballast
Ballasts and igniters are covered by the
warranty for a period of one(1) year from the purchase date.
Any defects resulting from water damage,
fire, acts of nature, misuse, abuse, modification, improper installation,
vehicle crash, or any type of impact. Any modification to the system or
operating on a vehicle with a damaged headlight housing, will void the warranty.
HID Palace will not be responsible for damages to automobiles resulting from the
use, misuse, or inability to use a HID Palace product.
a product is suspected of being defective, please contact us as soon as possible
to try to resolve any problems before they escalade. The returned product will
be inspected by the HID Palace. If the product is found to be defective and
covered by this Warranty, it will be repaired or replaced by HID Palace. Any
charges accrued for removal, installation, or reinstallation will not be covered
by this warranty.
Packaging & Invoice
In order for your warranty to be
valid, you need to save the original packaging of the HID Kit/Bulb packaging
along with your invoice stating the date of purchase. If you don't have a copy
of the printed invoice or copy of the email invoice, we will honor the warranty
if we have your order on file. If you only have the invoice and not the
packaging, your warranty will be determine by our inspection department. Please
keep your packaging since it is required for warranty exchange.
All claims will be thoroughly
considered and you will be contacted promptly with a resolution.
Please contact us at
for more details on returning