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  Top » Catalog » FAQ » General FAQ
General FAQ

  1. Do you ship to different address besides the credit card billing address?

  2. Do you ship to APO/FPO addresses?

  3. How reliable is HID Palace?

  4. What service are used to ship the product?

  5. What shipping methods are avaliable?

  6. Will I receive a tracking number when the order is shipped?


  1. Do you ship to different address besides the credit card billing address?


    No, We only ship to the credit card billing address to prevent fraud.  If you need the product shipped to a different address, you will need to call your credit card company to add a secondary address.



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  2. Do you ship to APO/FPO addresses?


    Yes, Please select USPS as your shipping option for APO/FPO address.



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  3. How reliable is HID Palace?


    Unlike other online retailers who buys from other retail shops. We import our HID Conversion Kit directly from the manufacturer.  We provide the best link between customers and factories.



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  4. What service are used to ship the product?


    We use UPS/USPS to ship our products to customers.



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  5. What shipping methods are avaliable?


    The shipping methods avaliable are:

    • USPS Express Mail: 1-2 Days
    • USPS Piority Mail: 2-3 Days
    • UPS Next Day Air: 1 Day
    • UPS Second Day Air: 2 Days
    • UPS 3 Day Select: 3 Days
    • UPS Ground: 1 to 5 Days

     



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  6. Will I receive a tracking number when the order is shipped?


    A tracking number will be emailed to the e-mail address used on the order when the product ships out.



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